Privacy Policy

About this policy

This Privacy Policy explains how AIS VISA AUSTRALIA ("we", "us", "our") collects, uses, discloses and protects your personal information. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As a registered migration agent practice, we also handle your information consistently with our obligations under the Code of Conduct for registered migration agents.

Personal information we collect

We collect personal information that is reasonably necessary to provide immigration assistance and related services. Depending on the service, this may include:

• Identity and contact details, such as your name, date of birth, address, email and phone number
• Immigration and citizenship details, including passport, visa history and travel information
• Family, relationship, education, employment and financial information relevant to a visa application
• Sensitive information where it is relevant to your matter and provided with your consent
• Information you submit through our website enquiry forms

How we collect your information

We usually collect personal information directly from you — for example, during a consultation, through our website enquiry form, or when you provide documents for your matter.

In some cases we may collect information from third parties, such as your sponsor, family members or authorised representatives, where it is necessary for your matter and permitted by law.

How we use your information

We use your personal information to:

• Assess your eligibility and provide immigration advice and assistance
• Prepare, lodge and manage applications on your behalf
• Communicate with you and, where authorised, with the Department of Home Affairs and other relevant authorities
• Respond to your enquiries and provide our services
• Meet our legal, regulatory and record-keeping obligations

Disclosure of your information

We may disclose your personal information to the Department of Home Affairs, skills assessing authorities, and other government or regulatory bodies as required to progress your matter and where you have authorised us to act.

We may also disclose information to service providers who assist us in operating our practice (such as IT and document management providers), on a confidential basis. We do not sell your personal information.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes appropriate physical, technical and organisational safeguards.

Where personal information is no longer needed and we are not required to retain it, we take reasonable steps to destroy or de-identify it.

Website analytics and cookies

Our website may use cookies and analytics tools to understand how visitors use the site and to improve your experience. Analytics are only enabled after you provide consent through our cookie banner. You can decline, and you can manage cookies through your browser settings.

Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to your request in accordance with the Australian Privacy Principles.

Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below and we will seek to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact us

For any privacy-related enquiry, please contact AIS VISA AUSTRALIA by email at info@aisvisa.com or by post at PO Box 3086, Newstead QLD 4006.